Reference

Open matkanetcom Privacy Policy for India

This page explains how matkanetcom collects, uses and protects your personal data when you open an account, sign in, or contact us for help.

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matkanetcom Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We collect the details you enter when you open an account, log in, contact support or move money through UPI, Paytm, PhonePe or Google Pay. That can include your name, phone number, email address, device signals, session logs, wallet records and payment references. We use that

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data to create and secure your account, confirm transactions, answer requests, prevent misuse and meet duties that apply where local law permits. We do not sell personal data. Where we share data with service providers, they only process it for tasks we assign, such as hosting,
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verification, messaging or fraud checks. Some records stay in place for dispute handling, audit trails or tax rules. If you want access, correction or deletion, contact us from the email linked to your account so we can verify you first.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Browse privacy support channels

If you want to ask about this policy, we keep three contact paths open: email, in-account message, and support chat.

Email support Send the address tied to your account and the change you want. We use that mailbox to verify ownership, answer privacy requests, and record the outcome for our audit trail.

In-account message Use the message form after you sign in when you need a correction, export, or deletion request. It keeps the request linked to your profile and helps us verify the right account faster.

Live chat Chat works well for quick questions about cookies, stored device data, or verification steps. If the request needs extra handling, we move it into email so you have a written thread and a clear record.

CAREFUL HANDLING

Explore how we protect data

We treat privacy as an account-control job, not a one-line promise. That means data collection is tied to sign-in, wallet actions, cookies and support history; access is limited…

Data collection

We collect only what you enter, plus device and session signals that help us keep accounts working.

Cookie use

Cookies remember login state, language choice and basic session security.

Account security

We use password checks, device signals and session timeouts to reduce unauthorised access.

Retention

We keep records only for as long as needed for service, dispute handling, fraud control or legal duties.

Access requests

If you want a copy of your stored data, send the request from the email linked to your account.

Change requests

You can ask us to correct or delete details where local law permits.

Browse privacy policy questions

These questions cover what we collect, how long we keep it, who can see it and how you can ask for a copy or correction. If your request is about access or deletion, use the same account email you registered with so we can verify ownership before we act. Where local law permits, we will tell you what can be changed and what must stay on file.

We collect the details you enter for account creation, sign-in, support and payment handling, plus device and session signals. We use them to run the account, keep records accurate and answer your requests.

We share data only with service providers who help us host systems, process messages, verify requests or manage fraud checks. They are limited to the task and must not use it for their own purpose.

Yes. Send the request from your account email or the in-account form, and we will verify ownership before responding. Where local law permits, we can share a copy, correction path or deletion path.

Cookies remember your sign-in state, language choice and session security. If you clear them, some pages may ask you to log in again or repeat a check so your account stays linked correctly.

We keep records only while they are needed for service, support, dispute handling, fraud control or legal duties. After that, we delete or anonymise them under our retention rules.

Contact the support channel listed here with the email linked to your account and a short description of the change. We will check the request, confirm identity and tell you what can be updated.

If your access needs a reset after a device change, send the request from your registered email and we will help you update contact details or security settings where local law permits.

Open matkanetcom Privacy Policy for India

Browse privacy support channels

Explore how we protect data

Data collection

Cookie use

Account security

Retention

Access requests

Change requests

Browse privacy policy questions

01 What personal data do you collect?

02 Do you share my data with others?

03 Can I ask for my data copy?

04 How do cookies affect me?

05 How long do you keep records?

06 Who should I contact for changes?

07 What if I need a security reset?

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