Reference

Open matkanetcom legal terms

We keep the rules for access, identity checks, data use, and account changes in one place so you can read them before you open an account.

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matkanetcom Open matkanetcom legal terms
CONTACT ROUTES

Switch to legal contact paths

If you need a correction, a copy of a record, or help with account closure, use one of the contact paths below and include the same name and mobile number on the…

Email the legal team Send your request with your account name, mobile number, and what you want changed. We use that thread to verify the request, match the record, and send a reply with the next step or a reason if extra proof is needed.
Use the in-account form If you can still sign in, the form is the fastest way to ask for data access, correction, or closure. It links your message to the active record, which helps us avoid delays from mismatched details.
Reach us on WhatsApp If phone support is easier for you, send the same details through WhatsApp and keep the chat open until we confirm the case. We may ask for one more check before we act on the request.
DATA AND CONTROL

Browse data, cookies, and records

We store the account fields needed to keep your profile, request history, and legal communication in order.

Data use

We use the details you submit to open, verify, and service the account, then tie later legal requests back to…

Cookies

Session cookies keep you signed in, remember language settings, and reduce repeat checks while you move between pages.

Account security

We ask you to keep your mobile number current, protect OTPs, and avoid sharing passwords.

Retention

Request logs, verification records, and contact trails are held only for the period we need for disputes, fraud checks, and…

Change requests

If your name, phone number, or address changes, send the update through the contact path and include proof where needed.

Request owner

Only the account holder, or someone legally authorised, should ask for access, correction, or closure.

Check common legal questions

These answers explain how local law affects access, what we keep in your record, and how you can ask for corrections or closure. If a rule changes in your state or territory, the account result can change too, because we only keep the service available where local law permits. When a question needs proof, we may ask you to confirm the same details used on the account.

Only where local law permits. If access is restricted in your state or territory, the sign-up flow will not proceed. We follow the same rule whether you are on mobile or desktop.

We keep the details needed to verify your account, handle requests, and meet legal duties, such as contact fields, request logs, and security checks. We do not hold them longer than the retention period allows.

Cookies help keep you signed in, remember settings, and reduce repeat checks within a session. If you clear them, some pages may ask you to sign in again or confirm the device.

Send the update through the contact path with the exact account name and the proof we ask for. We compare the new details against the record before making any change.

Use the contact route tied to your account and say you want closure. We will verify that the request comes from the account holder, then confirm the steps we need to finish it.

The account holder can contact us directly, and a legally authorised person can do so with proof of authority. Without that proof, we may only share a limited response.

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